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1.Age limits-How old do i have to be to hire a car in Crete? The age of the driver has to be 23years old to hire an A or B 1000-1400cc category car, for Category C -D-E 1600cc cars 25years old, for Category E1-F 2000-2400cc cars 26years old.A valid EU driving licence or a US-Canadian needed as well as an international driving licence from another continent. 2.Car Types-Which car type is the best for me to hire?What size of car do you recommend to me?Can i email Rentcars24.com car rental for car proposal? Rentcars24.com is replying all email requests concerning car rental in Crete.The experienced car hire staff will show options of the best possible car types for your vacation in Crete, will recommend ,with briefly details of each car seperately, the correct vehicle.Feel free to send all your requests to info@rentcars24.com 3.Full insurance- When am i fully insured?How can i know iam fully covered against any car damage or theft of car or part of my rental car in Crete?are you supplying a Full Full insurance or is it Full written only on the internet? Rentcars24.com has the following car insurance coverages: Theft of car-The client is fully covered in case the hire car is stolen on Crete. Damage of car-Any damage on the rental car has to be announced to our local car rental agency of Crete, when any damage happens, call our service tel.number written on the rental agreement and let the staff know what happened, the time it happened and ask for help. The accident will be fully covered from Rentcars24.com in the following occasions:a)when the driver is not drunk, b)when the driver is not under the influence of drugs, c)when the car is driven on asphalt roads, d)when the car is driven on Crete island and not on any other place of Greece that should need a written authorization to ship the car,e)when the car is driven from the renter, f)when the accident is reported on time to our service station tel.numbers 0030 2810821424. In case an accident happened and the driver forgot to call Rentcars24.com, will be covered only in the occasion he has the police report copy that is given on accidents.We recommend you should telephone when an accident happens to give instrcutions and take care of accident, it is the best way when you are on holidays. Our Full collision damage waiver insurance includes the following coverages too: - Public Liability Insurance (P.L.I)
- Thieves Insurance (T.I) - Delivery & Collection in Heraklion Airport or in Heraklion area
- 19% V.A.Taxes
- Free Car replacement in case of damage or breakdown
- Free 24 hours road assistance all over island Crete
- Free Baby seats or Children Seats or booster seats always upon request
- Free Road Map of island Crete- Tires insurance supplied-according to car type. 4.Change of car-How can i change my Crete rental car?Iam not happy with it, the size of buggage boot is small.Can i change the vehicle i hired?I donot like its condition. All clients have the wright to ask for car replacement, when the cars condition is poor.When the car size is the wrong one, we can change the car in Crete and supply the next size chosen from you, when there is an available one. 5.Safari direction-Can i drive with my 4wd hire car on safari?Am i covered to drive on an off road direction of Crete with the car? The jeeps and 4wd hire cars are not allowed to be driven on an non asphalt directions of Crete.They can be driven on a dusty road but not on the sandy beaches or full of stones roads. Rentcars24.com organizes 4wd safari days and can let you know when and how they are taking place. 6.Chauffer service-Do you supply a chaffer service in Crete? Rentcars24.com is supplying a chauffer service in Crete in cooperation with Travel agencies which have special cars with professional drivers. 7.Car keys-What is happening if i lose or if i destroy or if car keys get stolen from me? The car keys is not covered from any Full insurance, in case of destroy-loss-stolen keys,you will have to pay the cost to replace the original key.The cost sometimes is very high as many cars have remote contol systems and have to be baught from its origin factory. 8.Operation hours-What times do you operate in Crete? We are operating 24hours every day. 9.Delivery costs-Am i charged extra to hire a car out of office hours? Rentcars24.com is not charging extra to hire a car in Heraklion airport or Chania airport between 06.00hours-22.00hours every day.Our online system shows the extra cost for each car hire between 22.01hours-0600hours, according to Month period, sometimes may be of 0 cost. 10.Baby seat- Can i order a baby seat-booster seat-infant seat with you? Yes a baby seat can be arranged on car reservation and can be supplied when you hire the car, they are not charged of extra. 11.Cancellation policy-What happens if i would like to cancel my reservation with your car hire Crete? You can cancel your reservation for Crete.Therefore you will have to do this ontime, you cannot reserve a car and cancel it the last minute!THis is a risky policy many tourists follow in order they succeed in finding a lower car hire Crete rate.It is most of times wrong.When a good car is reserved with a very reasonable rate,it is useless trying to find a lower rate the last minute.You will always have to look for comments on internet as many car hire dealers cheat clients and make them pay extra and much more than they should. 12.Extras-What is not really included within your car hire offers? Fuel is not included, the client will has to return the car with same amount of fuel back to us. Traffic penalties-Traffic fines-Fines-Municipality fines are paid from the Renter.The renter has to park his car and drive it according to E.U. law. 13.Payment-How can i pay the cost? You can pay the car hire cost by cash, however a credit card is accepted too.American express is charged of +4% extra, other cards such as VISA or MASTERCARD are not charged of extra. 14.Reservation of car-How can i make a reservation? It is very easy to reserve a car.You will have to follow our 4step reservation system to complete your booking online. other ways to reserve a car: Telephone our car hire agency staff to ask for an offer:0030 2810821424. Chat with us by using our chat live and find the lowest rate. Fax your request and get a Fax reply very quickly:0030 2810822167. Web-Send an email to us and get a reply within 2hours. 15.Earlier arrival-What if i arrive earlier than the reservation time of pick up? You will have to wait for us to come infront of the arrivals meeting point exit, or contact our office to ask for instructions about meeting us earlier. 16.Meeting point-How will i recognize the person who will be waiting for me ? The person who will be waiting for you will be holding a sign in his hands,writting your name on it, however you can recognize Rentcars24.com signs as well. 17.Number of Drivers-How many drivers can drive the rental car? We always inform maximum 2 drivers can drive the car, adding an extra driver will cost 2euro daily. 18.Documents-What are the necessary documents i have to have with me in order to hire the car? A valid EU or US-CANADIAN driving licence or an international one from another continent. A passport or ID of EU card as well has to be shown to our collaborator on car delivery. 19.Reply-I emailed you-Faxed you-but no answer has come to me yet? Please try again or telephone us for a fast reply. 20.TELEPHONE SERVICE-Contact our online service-0030 2810821424-24hours every day or mobile:0030 698 17 18 888
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